Description

Business PowerHour will be held January 17th from 11:30 am – 1:00 pm. Lunch and Networking at 11:30am, Presentation begins at 11:45 am.  Our Guest Speaker is Dr. Barbara Baggerly-Hinojosa with Leadership Empowerment Group

TOPIC:  "Quality Customer Service to maintain a Competitive Edge"

Join Dr. Baggerly-Hinojosa, CEO of Leadership Empowerment Group and learn why customer service is an important way an organization can maintain a competitive advantage in all industries. Current research on Customer Service indicates that employees who exhibit the leadership skills closely associated with effective customer service, tend to stay in their organizations longer and are more committed. Training employees on how to effectively listen to customers, quickly and effectively deal with concerns, and properly communicate with important information is crucial!

3 Key Takeaways:

• Understand why active listening is important to customer service
• Identify tips for properly communicating by telephone and email
• Discover tips on how to handle the difficult customer

Dr. Baggerly-Hinojosa has a PhD in Leadership Studies and is the author of three leadership books and numerous chapters on leadership in graduate textbooks. She is the CEO of Leadership Empowerment Group and has led thousands of successful training programs in the areas of customer service, leadership development, and professional communication. She is considered the expert in the soft skills that are required for success.