Tuesday, June 21, 2022 (11:45 AM - 1:00 PM) (CDT)
Business PowerHour will be held on June 21st from 11:45 am – 1:00 pm. Guest speaker is Dr. J. Michael Godfrey with TrueCourse Life Leadership & Developmemt. Dr Godfrey will present "How to Keep Customers Coming Back"
While acknowledging helpful formulas from the science of marketing and innumerable packaged approaches, this interactive seminar will tap your experience and get you started toward creating a customer service experience that is uniquely yours. We’ll go inside the most recent brain science, beliefs and expectations, and emotional intelligence to understand customer experience and help you create experiences to keep customers coming back. You’ll be able to tell your organization:
· Why customer service is no longer enough.
· What’s going on in the brain during customer encounters, and how to manage it.
· Mindsets you can’t ignore that frame the customer experience
· Pivotal communication tips for avoiding or de-escalating conflict.
If you are interested in bringing your customer experience to speed, this seminar can get you started.
Dr. J. Michael Godfrey is best known for bringing powerfully effective growth processes to high-achieving, successful leaders and organizations who are satisfied with no less than excellence. Professionals grow to be more, see more, and achieve more. Organizations served by Godfrey become places people love to work, serve and be customers. He is the author of Without Regret: Be More, See More, and Achieve More that Really Matters and Put Stress to Work: Turning Headaches into Advantages