BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20230117T114500 DTEND;TZID=America/Chicago:20230117T130000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Business PowerHour "Quality Customer Service to maintain a Competitive Edge" DESCRIPTION:Business PowerHour will be held January 17th from 11:30 am 1:00 pm. Lunch and Networking at 11:30am\, Presentation begins at 11:45 am. Our Guest Speaker is Dr. Barbara Baggerly-Hinojosa with Leadership Empowerment GroupTOPIC: "Quality Customer Service to maintain a Competitive Edge"Join Dr. Baggerly-Hinojosa\, CEO of Leadership Empowerment Group and learn why customer service is an important way an organization can maintain a competitive advantage in all industries. Current research on Customer Service indicates that employees who exhibit the leadership skills closely associated with effective customer service\, tend to stay in their organizations longer and are more committed. Training employees on how to effectively listen to customers\, quickly and effectively deal with concerns\, and properly communicate with important information is crucial!3 Key Takeaways:Understand why active listening is important to customer serviceIdentify tips for properly communicating by telephone and emailDiscover tips on how to handle the difficult customerDr. Baggerly-Hinojosa has a PhD in Leadership Studies and is the author of three leadership books and numerous chapters on leadership in graduate textbooks. She is the CEO of Leadership Empowerment Group and has led thousands of successful training programs in the areas of customer service\, leadership development\, and professional communication. She is considered the expert in the soft skills that are required for success. X-ALT-DESC;FMTTYPE=text/html:
Business PowerHour will be held January 17th from 11:30 am &ndash\; 1:00 pm. Lunch and Networking at 11:30am\, Presentation begins at 11:45 am. \; Our Guest Speaker is Dr. Barbara Baggerly-Hinojosa with Leadership Empowerment Group
TOPIC:  \;"\;Quality Customer Service to maintain a Competitive Edge"\;
Join Dr. Baggerly-Hinojosa\, CEO of Leadership Empowerment Group and learn why customer service is an important way an organization can maintain a competitive advantage in all industries. Current research on Customer Service indicates that employees who exhibit the leadership skills closely associated with effective customer service\, tend to stay in their organizations longer and are more committed. Training employees on how to effectively listen to customers\, quickly and effectively deal with concerns\, and properly communicate with important information is crucial!
3 Key Takeaways:
Dr. Baggerly-Hinojosa has a PhD in Leadership Studies and is the author of three leadership books and numerous chapters on leadership in graduate textbooks. She is the CEO of Leadership Empowerment Group and has led thousands of successful training programs in the areas of customer service\, leadership development\, and professional communication. She is considered the expert in the soft skills that are required for success.
LOCATION:101 S. 3rd Street Waco TX 76701 UID:e.1482.742638 SEQUENCE:3 DTSTAMP:20240329T151438Z URL:https://business.wacochamber.com/businesstoeducationcalendar/Details/business-powerhour-quality-customer-service-to-maintain-a-competitive-edge-801186?sourceTypeId=Hub END:VEVENT END:VCALENDAR